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Frequently Asked Questions
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A clear, well-lit photo where your pet's face is visible and in focus. Natural light works best. We'll let you know if the photo won't work well — in that case we'll ask for an alternative before starting.
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After ordering you'll receive an email within 24 hours with instructions to submit your photo. We'll create a digital preview for your approval before we touch the panel. Once you approve it we get to work.
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We'll work with you to get it right. Minor adjustments to the composition are included. We want you to love it before we start.
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Yes. At checkout you can enter the recipient's shipping address. Or purchase a gift card and let them choose their own size and submit their own photo.
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Due to the custom nature of each etching, all sales are final once your preview is approved and production begins.
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We ship within 2 weeks of your preview approval. Most orders ship sooner.
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Yes. Dogs, cats, and most other pets. If you have an unusual request just reach out before ordering and we'll confirm.
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Yes. All etchings ship free via UPS Ground within the continental US.ion
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If your order arrives damaged or defective please contact us within 7 days at info@kapla-art.com with photos and we’ll make it right.